|
Problem |
The municipality
of Veliko Gradiste has experienced difficulty in establishing a
positive relationship between citizens and local government, due
primarily to the inefficient municipal administration and dearth of
computer equipment. Among the more salient problems, municipal
services to the population were inadequate and frustratingly
complicated; disorganized information flow within the municipality
government hampered coordination of policy and service delivery;
department heads and communal enterprise managers rarely provided
public information to the media; local government response time to
citizen requests was unsatisfactory; and procedures for monitoring
the response to those requests were inadequate. |
|
Impact |
Establishing the
CAC with three field branches significantly improves the functioning
and efficiency of local government in Veliko Gradiste municipality.
Computerized administration allows citizens to obtain services such
as business licenses, construction permits, and social care more
quickly, accurately, and easily. Such a system also improves the
flow of information between the municipal authorities and the public
sector, which represents a significant step towards improving
citizen-local government interaction. Removing the old-fashioned
counters with barriers thereby enables face to face communication
between clerks and clients. Equipping these facilities also creates
the possibility for networking the branch offices to the municipal
center, which further eases citizens’ access to services by allowing
requests to be made in the community and forwarded to the central
CAC when necessary. |
